Recovering credits from cannabis brands you know
Returns, expirations, and promo costs — credited line by line, every month. Most retailers never ask. We do.
Three credit categories. Processed every month.
Most operators take the hit and move on. You don't have to do that. We can help.
How vendor credits workThe platform pulls the data, builds the memos, sends the initial outreach. ShelfiQ answers basic vendor questions. The judgment calls go to your AP person or buyer.
You don't have time to chase vendor credits. We don't know your vendor relationships as well as you do. The platform handles the busy work; your team handles the conversations that need a human.
The full credit-recovery playbookMetrc and your POS, working for cannabis credit recovery.
The platform you already trust for compliance, doing real work for you. No CSVs. No exports. No manual recon. Read-only means we can see, not change.
How the Metrc integration worksA 7-page review. Returns, expirations, promos — each one traced back to the Metrc record.
Every line cited and formatted for the vendor's AP team to co-sign. See the 7-page sample (PDF).
Anatomy of a vendor credit memoWe email the vendor's AP team. ShelfiQ replies to basic questions in seconds. When a vendor pushes back on a line, the thread escalates to your team.
Most vendor replies are routine — “looks good” or “where did this $97 come from?” ShelfiQ handles those. When a vendor pushes back on a line item, your AP person or buyer takes it from there. They know the relationship; we don't pretend to.
How vendor comms runOne memo, three outcomes. ShelfiQ takes the easy yes, your team takes the negotiation, the deadline takes the silence.
Every path resolves. The documented credits (returns, destruction, pre-approved promos) move forward whether the vendor says yes or says nothing, so your money isn't hostage to an unanswered email. Real pushback on a line routes to your AP person — they know the relationship; we don't pretend to.
The credit memo approval workflowMemos, replies, approvals — all on one dashboard. When a vendor needs human judgment, it surfaces here.
Most credit memos move through the platform. The ones that don't — vendor pushback, line-by-line negotiations, judgment calls — surface here for your team. No email tag. No buried threads. One queue.
The credit memo lifecycleOwner, buyer, bookkeeper — whoever should know, knows.
Your buyer can hold the vendor accountable on the next allocation. Your bookkeeper closes the month with a clean journal entry. Nobody hears about a credit three weeks later from accounting.
How this works for cannabis bookkeepersApproved memo applies as a line on the next settlement.
This is the whole point. The credit you're owed comes out of the next check you'd be writing anyway. No collection call. No invoice chase. The math just gets right.
How vendor payments workEvery recovered credit drops straight to EBITDA. Same revenue. More profit.
This is why we built our cannabis credit recovery program. Profitability is the destination. Everything in steps 1–9 exists so this number moves.
Case study — EBITDA lift from credit recoveryStraight to your bottom line.
No recovery, no fee. We only get paid when you do.
Free analysis in 48 hours.
*Estimates only — your actual numbers may vary.
We’re allergic to subscriptions. You only pay when we recover. See the ShelfSpace pricing model →
Free analysis in 48 hours. You only pay if we recover.
"I've been a cannabis operator since 2015, and I have the scars to prove it. ShelfSpace is the product of everything I learned the hard way."
— Chris Mitchem, Founder
No credit card. No commitment.
Three documented categories: product returns that physically shipped back to the vendor (Metrc transfer trail), expiration credits when product expired before sale, and co-marketing credits when in-store promos went uncredited. Every credit memo cites the line-item backup in Metrc and your POS.
Not for the documented credits. Every credit memo gives the vendor 10 business days to reply Approved, propose an adjustment, or open a discussion, and ShelfiQ sends reminders before the deadline. If they go quiet, the documented credits (returns, destruction, and any promos they pre-approved) can be applied so your money doesn't sit in limbo. Co-marketing they never pre-approved is the one exception that still needs an explicit yes. The vendor keeps 60 days to dispute anything after it's applied, and every line is cited to Metrc.
First credits identified within two weeks of data analysis. Vendor approvals follow over the next 30 days. Approved credits apply on the next settlement to that vendor.
We're not collecting debts. We're recovering credits you're already owed — returns, expirations, and co-marketing adjustments. Vendors prefer the structure because credit memos arrive with line-item Metrc backup, so there's documentation to confirm instead of invoicing back-and-forth.
Commission-based on what we recover. No monthly fee. No recovery, no fee. Bundle with AP on the platform and the commission rate drops further. At our Massachusetts client, we identified unrecovered credits in the $8,000–$25,000/month range. See pricing.
Yes. Credit recovery is standalone. It pairs naturally with AP on the platform if you want one system across vendor finances — same Metrc connection, same vendor relationships, lower commission rate when bundled.
